Refund & Returns Policy
Refund & Returns Policy
Effective Date: July 15, 2026
Last Updated: July 15, 2026
Introduction
Welcome to the Harivital Refund & Returns Policy. We are committed to providing high-quality natural and farm-sourced products. Since many of our products are food and agricultural items, returns and refunds are handled carefully to protect customers, product quality, and the hard work of our trusted farming partners. This policy explains when a return or refund may be accepted, the required evidence, and how claims are reviewed.
Eligible Returns
Harivital may accept a return or replacement only in situations such as:
- Wrong product delivered.
- Product damaged during transit.
- Missing item in the package.
- Package received in a tampered condition.
- Product quality issue that can be verified after review.
- Incorrect quantity received.
All requests are subject to verification.
Return Request Time
Customers should report any eligible issue within 24–48 hours of receiving the order.
Claims submitted after this period may not qualify for a return or refund unless required by applicable law or approved after review.
Unboxing Video Recommendation
For a faster and smoother resolution, customers are strongly encouraged to record a clear, uninterrupted unboxing video while opening the package.
An unboxing video helps verify the condition of the package and supports the claim review process.
Required Photos and Evidence
To process a claim, customers may be asked to provide:
- Clear photos of the product.
- Photos of the shipping label.
- Photos of the outer packaging.
- Photos of any visible damage.
- An unboxing video (recommended).
- Order number.
Providing complete information helps us review claims more efficiently.
Opened or Used Food Products
Due to food safety and hygiene requirements, opened, consumed, or used food products generally cannot be returned.
However, if the product is verified to have been delivered damaged, incorrect, defective, or otherwise affected due to an issue attributable to Harivital or the delivery process, we will review the claim and provide an appropriate resolution.
Tampered Package
If the package appears opened, damaged, or tampered with before acceptance, customers should:
- Take clear photographs.
- Inform the delivery partner if possible.
- Contact Harivital Customer Support as soon as possible.
Courier Damage
If damage occurs during shipping, Harivital will review the claim using the provided evidence.
If the claim is verified, we may offer a replacement, refund, or another suitable resolution.
Missing Items
If an item is missing from the shipment, customers should notify Harivital within 24–48 hours and provide photos of the received package along with the order details.
Refund Process
Once a claim is received:
- The claim is reviewed.
- Supporting evidence is verified.
- The order details are checked.
- A decision is communicated to the customer.
If approved, refunds are generally processed through the original payment method or another appropriate method, depending on the circumstances.
Fraud Prevention
Harivital actively works to prevent fraudulent activities that may affect customers, farmers, and the integrity of our services.
Examples include:
- False return requests.
- Product substitution.
- Tampered products.
- Repeated misuse of refund requests.
- False damage claims.
Fake Return Claims
If our investigation indicates that a return or refund request is fraudulent, misleading, or unsupported by the available evidence, Harivital reserves the right to reject the request.
Where appropriate, repeated abuse of the return process may also lead to restrictions on future orders.
Farmer Protection Policy
Every Harivital product represents the time, effort, and dedication of our trusted farming partners.
Fraudulent return requests can negatively affect farmers as well as our ability to continue supporting responsible sourcing.
For this reason, Harivital carefully reviews every claim while aiming to provide fair outcomes for genuine customers and helping protect the livelihoods of our farming community.
Non-Returnable Products
The following items are generally not eligible for return unless they were delivered damaged, incorrect, or defective:
- Opened food products.
- Used products.
- Products damaged after delivery due to improper handling or storage.
- Products returned without sufficient supporting information when verification is not possible.
Customer Responsibilities
Customers are requested to:
- Check the package upon delivery.
- Record an unboxing video whenever possible.
- Store products according to the provided instructions.
- Report genuine issues within the specified timeframe.
- Provide accurate information during the claim process.
Contact Us
For any questions regarding refunds or returns, please contact Harivital Customer Support using the contact information available on our official website.
Frequently Asked Questions (FAQ)
Can I return a food product after opening it?
Generally no, unless the product was delivered damaged, incorrect, or defective and the issue is verified.
How soon should I report a problem?
Within 24–48 hours of delivery.
Is an unboxing video mandatory?
It is strongly recommended because it helps verify claims more quickly, though additional evidence may also be considered.
What if I receive the wrong product?
Contact Harivital immediately with photos and your order details so we can review the claim.
How long does the refund review take?
The review time depends on the complexity of the claim and the verification process.
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